FAQs

1. What products does Mistree offer?

At Mistree, we offer a range of authentic, handcrafted products including traditional sweets, bakery delights (such as cookies, rusk, and biscuits), and savory snacks. Each item is crafted with care to ensure the highest quality and taste.

2. How can I place an order?

You can place an order directly through our website by browsing our product categories, selecting your desired items, and proceeding to checkout. Simply follow the prompts to complete your purchase.

3. Do you offer delivery across India?

Yes, we offer Pan India delivery. No matter where you are in India, you can enjoy our artisanal sweets and bakery products delivered right to your doorstep.

4. What payment methods do you accept?

We accept various payment methods including Cash on Delivery, credit/debit cards, net banking, and digital wallets. For more details, please visit our payment options page during checkout.

5. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

6. How can I contact customer support?

If you have any questions or need assistance, you can reach out to our customer support team via the “Contact Us” page on our website. You can also email us at info@sgbpl.in or call our customer service number

7. What is your return and exchange policy?

We strive to ensure customer satisfaction with every purchase. If you receive a damaged or incorrect product, please contact us within 24 hours of delivery. We will assist you with the return or exchange process as per our policy.

8. Are your products suitable for people with dietary restrictions?

We offer a variety of products, but some may contain common allergens like nuts or dairy. Please check the product descriptions for detailed ingredient information. If you have specific dietary concerns, feel free to contact us for more details.

9. How can I stay updated on new products and offers?

You can subscribe to our newsletter for updates on new arrivals, special offers, and promotions.
Additionally, follow us on our social media channels for the latest news and updates.

10. Where are your products made?

All our products are mastercrafted in India using the finest ingredients to ensure authentic taste and quality. We take pride in preserving traditional recipes and flavors in every item.

11. Do your prices include GST?

The prices of all the products are inclusive of all taxes. (TBD)

12. How can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled within a specified time frame before they are dispatched. Check our cancellation policy for details or reach out to our customer support team for assistance. (TBD)